Our Policy Departure times To Be Advised Travel details Summit Coaches accepts no liability for passengers stated travel dates and times. It is the passengers responsibility to ensure that they quote the correct dates/times and numbers at the time of booking. Privacy laws prevent us from verifying passenger details with carriers. Incorrect details may result in the inability of Summit Coaches to accommodate the passengers requirements and may be considered a cancellation at the passengers expense. Please read our cancellation policy. Unforseen delays Our schedule is based on average running times and allows for minor delays. While every effort is made to arrive at the designated destination on time, we can not guarantee actual arrival times particularly where unforseen events like accidents, storms, roadwork or unprecedented traffic present extended delays on the road. Delayed flights Summit does not guarantee transport for passengers with delayed coneecting service arrivals and reserves the right to assess each situation at the time. Where reasonable, and our schedule and prior commitments permit, we may endeavour to wait for late arrivals or may arrange alternate transport. Where no transport can be provided we may elect to refund, in part or in full, the fare for that travel. Quoted pickup times Please allow 20 mins either side of any quoted pickup time. We are at the mercy of traffic. The driver may contact you if we are running late. We reserve the right and will notify you if there is to be any planned change in the quoted times. Payment of fares All fares, including return fares, are to be paid in full prior to or on the day of forward travel before boarding the bus. Some fares, including last minute bookings and one way pickups will be required to be prepaid by credit card. A 10% deposit is payable within 10 days of the date of booking for group bookings of 6 or more. Please have correct change ready if paying in cash. Animals Our Service does not provide transportation of animals, other than assistance/companion dogs. Luggage Allowance is made for one large and one medium piece of luggage per passenger plus one piece of hand luggage. Excess baggage and oversize items will incur a surcharge per piece and are subject to space being available and must be notified in advance. The driver will assist you with your luggage into and out of the bus. Any fragile items must be identified and remain the responsibility of the passenger. Credit cards Payment made by credit card may incur a service fee. Unsealed roads Our Service does not travel on unsealed roads (some exceptions available), particularly during or directly following rain or major snow. In these circumstances we will drop/collect you as close as possible to/from your door or a mutually agreed alternate location. Cancellations A 20% charge will apply for cancellations received within 7 days of the date of travel. The full fare will be charged for cancellations received within 24 hours of the date of travel. Suggestions It is our policy to provide the best possible service to our passengers. So, if you have any suggestions, please let us know.